Issue

Received the following error from the Azure AD stating that Password Synchronization was not working on the tenant.

When i manually initiate a delta sync, i see the following logs

"The Specified Domain either does not exist or could not be contacted"

(click to enlarge)

Checked the following

  • Restarted ADsync Services
  • Resolve the ADDS Domain FQDN and DNS – Working
  • Test required ports for AD-sync using portqry – issues with the Primary ADDS server defined on the DNS values

Root Cause

Turns out the Domain controller Defined as the primary DNS value was pointing was going thorough updates, its responding on the DNS but doesn’t return any data (Brown-out state)

Assumption

when checking DNS since the DNS server is connecting, Windows doesn’t check the secondary and tertiary servers defined under DNS servers.

This might happen if you are using a ADDS server via a S2S tunnel/MPLS when the latency goes high

Resolution

Check make sure your ADDS-DNS servers defined on AD-SYNC server are alive and responding

in my case i just updated the “Primary” DNS value with the umbrella Appliance IP (this act as a proxy and handle the fail-over)

Azure AD Sync Connect No-Start-Connection status

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